Kirkland Training was started in 2005 by Amy Kirkland, with the aim of providing expert, tailored training solutions to the leisure, travel and tourism sector, rooted in practical experience and a desire to make training fun, engaging and exciting.
Providing expert, tailored training solutions
Our training is bespoke – no need to trawl through endless ‘off the shelf’ packages looking for the ‘best-fit’ option – our solution for you will be based on your needs, your teams and will reflect the values of your business.
But what makes us really stand out in the crowd is the way we work. All of our trainers have a proven track record in operational service and sales roles, from team member level up to high-level management. This means that our training is rooted in practical experience, not theoretical examples. How does that help? Well, our customer feedback shows that we consistently gain the buy-in of the people we train: they trust us, engage with us and put into practice what they have learned. Most importantly, they enjoy the experience, have fun and want to come back formore.
MEET THE TEAM
Amy Kirkland has been a trainer in the hospitality industry since 2001. She started Kirkland Training in 2005, with the aim of providing expert, tailored training solutions to the leisure, travel and tourism sector, rooted in practical experience and a desire to make training fun, engaging and exciting. Since 2005 the company has grown and gone from strength to strength, with an interesting and diverse client base which includes hotels, conference and events venues, charities, corporate businesses and visitor attractions. Prior to starting Kirkland Training, Amy was a senior Training Manager for Moat House Hotels, looking after the training and development of the front of house teams across the 43 UK hotels. Her early career was spent working in all areas of hotel operations, restaurants and attractions.
Carren is one of the best known trainers in the hospitality industry. Career highlights include helping Ladbroke Hotels take over Hilton Hotels in 1985, where she had the responsibility for setting up the reservations and conference teams across the UK; as well as establishing Central Reservations and Sales Offices for Penguin Hotels. Carren started ACT Business Development in 1990, offering training support to independent hotels and groups such as Jarvis and MacDonald Hotels. Other long-term clients include Resort Hotels, Marriott, Holiday Inn and Best Western. Carren spent five years working for The Savoy Group, developing their revenue and reception teams, and has also worked with The Ritz Carlton Group. Carren and her husband own and operate a beautiful country house hotel in the Lake District, which she says keeps her training ‘real’ and practical!
Ann Crome runs Revenue Solutions to provide the type of specialist revenue support received by hotels in major companies to independent hotels and small hotel groups.
A dynamic, adaptable and hands-on Trainer with an enviable track record in the successful creation and delivery of general and specialist training within the hospitality sector, further strengthened by proven management experience across multiple hospitality disciplines. Personable and engaging, has a natural ability to support and inspire learners at varying levels of skill and ability to reach their true potential, fostering a collaborative and positive environment. Calm and level-headed, embraces new concepts with enthusiasm, adopting a professional and polished approach that consistently delivers high quality outcomes.
Get in touch
Whether you have a question, an enquiry or simply want to chat through how we can help, we'd love to hear from you.
At Kirkland Training we do things a little differently. Our aim is to provide training solutions which are tailored to you and your business, delivered in a way which inspires and motivates your teams to be the best that they can be.