Hospitality training and development

At Kirkland Training we do things a little differently. Our aim is to provide training solutions which are tailored to you and your business, delivered in a way which inspires and motivates your teams to be the best that they can be.

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Sales & service training

Our training is bespoke – no need to trawl through endless ‘off the shelf’ packages looking for the ‘best-fit’ option – our solution for you will be based on your needs, your teams and will reflect the values of your business.  

But what makes us really stand out in the crowd is the way we work. All of our trainers have a proven track record in operational service and sales roles, from team member level up to high-level management. This means that our training is rooted in practical experience, not theoretical examples. How does that help? Well, our customer feedback shows that we consistently gain the buy-in of the people we train: they trust us, engage with us and put into practice what they have learned. Most importantly, they enjoy the experience, have fun and want to come back formore.

Recent work

We are proud to work with a diverse and interesting mix of great businesses and organisations. Here are some of our happy customers and a summary of the work we've done for them.

British Marine

Team training programme to motivate and inspire team and improve service delivery to member organisations.

Staycity Aparthotels

Annual training and development programme for all levels, from senior Managers to full pre-opening training support, across the UK and Europe.

Warner Brothers

'Welcome All' disability awareness programmes for the Studio Tour team.

The greatest recommendation that I can give is the rapport that Amy has built up right across the organisation, the team look forward to attending Amy's courses and regularly ask when the next one is.
Ben Clayton, StayCity Aparthotels
Our team reported that Amy was a very engaging trainer and very knowledgeable. Her sessions were interactive and our team have benefited enormously from the training received.
Kate Ellis, Emma Bridgewater
We were so pleased with the fast and thorough results and we would certainly recommend Kirkland Training if you’re looking for a quality product, finished quickly, to a high standard.
Jo Archer, Coeliac UK
Amy is a very professional  trainer and the feedback for her delivery of the Welcome to Excellence customer service training programmes has been excellent.
Jane Curtis, Tourism South East
Following on from the training we found the teams returned to their hotels with an enhanced upbeat attitude, and a can do approach to customer service.
Paul Dooner, Menzies Hotels


We are passionate about the power of training. Whether you need us to provide new skills, develop existing ones or motivate and inspire your teams, we can help. 
We promise to deliver what we say we will, on-time, on-budget and with passion, skill and quality.

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