Some of our happy customers

We are proud to work with a diverse and interesting mix of great businesses and organisations. Here are some of our happy customers and a summary of the work we've done for them.


A series of training workshops focusing on increasing meetings and events enquiry conversion across the UK estate of hotels.

Legacy Hotels

A yearly calendar of training covering all aspects of hotel operations, including revenue development, service and sales.  On behalf of ACT Business Development.

Hostelling Scotland

Preparation of a new, bespoke training programme to be delivered in-house to all team members across the network of Scottish hostels. reservations team.

Staycity Aparthotels

Annual training and development programme for all levels, from senior Managers to full pre-opening training support, across the UK and Europe.


Team training across all Drayton Group sites including customer service and sales. On behalf of ACT Business Development.


Management training for all
Sanctuary care homes covering sales, show-round and appointment skills. 

QMH uk Ltd

Guest care training and preparation of specialist property management system training material and SOP manuals.

North Wales Tourism

Industry speaker session at annual conference.

The Hotel Collection

Two high impact, energetic training programmes delivered to 100’s of team members, focusing on guest care and conference/events sales. 

The O2 Arena London

Customer service training
programme for all customer-facing team.

Coeliac UK

Preparation of bespoke training solution to be delivered across the UK hospitality sector.


Customer service programmes for client of Cogent Blue. Included a series of sessions to be delivered in-house, and 'train the trainer' workshops.

We are very proud to be an associate training provider for Welcome to Excellence. The Welcome to Excellence suite of courses is one of the best known in the UK, with a reputation for consistently excellent programmes delivered by regional industry experts. The programme is managed in the UK by Tourism South East: for more information, get in touch or see

We have been delighted to work with many great organisations on behalf of Tourism South East, including the following.

British Marine

Team training programme to motivate and inspire team and improve service delivery to member organisations.

Warner Brothers

'Welcome All' disability awareness programmes for the Studio Tour team.

Emma Bridgewater

'Exceeding Visitor Expectations' training days for all customer-facing team members.

Environment Agency

Customer-focused training for annual conference.

Twycross Zoo

‘Exceeding Visitor Expectations’ training for management team.

Stately homes

Training for a variety of stately homes including Haddon Hall, Shugborough Hall and Wollaton Hall.