We recently ran two day training sessions with Amy and Carren for the hotel teams, the training was both informative, fun and engaging and suited a wide range of team members from the operational team, M&E agents and sales managers. The teams all came back motivated and enthusiastic taking back some key actions to the workplace. It has benefitted both the individuals and the company.
Barbara Fulton, Group M&E Revenue Manager
Training courses delivered by Carren and Amy are fantastic. Full of brilliant content which the delegates can take back to the workplace and start implementing straight away. They get the absolute best out the delegates through group participation and fun activities. The shy become the brave! Carren and Amy are great at understanding our needs as a business and ensure that all the courses are bespoke to us and tailored to our needs.
Tori Ackling, Legacy Hotels
Amy has been closely associated with Staycity for many years working with our teams on a number of projects including customer service, leadership, new opening and sales training. Amy is extremely easy to work with, always produces material in line with the brief and very flexible in terms of her delivery approach. The greatest recommendation that I can give is the rapport that Amy has built up right across the organisation, the team look forward to attending Amy's courses and regularly ask when the next one is.
Amy has a great in-depth understanding of hospitality and the various challenges that our teams can face on a day to day basis and provides practical tips and advice on how to overcome these. I look forward to many more years of working with Amy
Ben Clayton, Head of HR
I have approached many training companies regarding our customer service training requirements, the difference with Amy is she listens. She will then devise a training plan to match your training needs with a minimal amount of fuss. Thereafter, you can expect perfectly executed, fun and interesting training, the feedback I have received from my colleagues is phenomenal. Amy is very well loved at Staycity, and we hope to work with her a lot more in the future.
James Gwilliam, General Manager
Emma Bridgewater Ltd were very excited to be working with Amy Kirkland following our recent success in the Visit England Tourism Awards. All our retail staff were trained in the "Exceeding Visitor Expectations" course, by Amy herself. Our team reported that Amy was a very engaging trainer and very knowledgeable. Her sessions were interactive and our team have benefited enormously from the training received. Amy came to our site on 2 occasions which was very convenient. We would not hesitate to recommend her.
Kate Ellis, Head of HR
Kirkland Training turned our content into a deliverable training course for both online and face to face. Amy’s expertise in the hospitality industry helped steer the programme and turn our weighty content into a digestible and engaging course. We were so pleased with the fast and thorough results and we would certainly recommend Kirkland Training if you’re looking for a quality product, finished quickly, to a high standard.
Jo Archer, Campaigns and Communications Manager
At QMH we have a requirement to create training and user documentation for our new PMS system. When we were looking for someone to do this work Amy was suggested to us. I have known Amy for some 12 years and thought she was the ideal person. While it is not something that Amy does as a core part of her work it was so closely aligned it seemed a good use of her skills. Amy has produced the User Guides on time and with a level of consistency to the agreed standards that has made our editing reviews a simple and straight forward process.
Recommending Amy to any potential client is a very easy task.
John Reid, QMH UK Limited, UK IT Departmental Manager
Amy has provided training solutions for our Reception teams, I have always found her to be very reliable and knowledgable. Feedback from delegates has been excellent and I would be very happy to recommend Amy.
Kelly Cronin, Revenue Development Manager
Amy is a dynamic and motivational trainer and we always have great feedback from participants who attend her courses.
Amy is a very professional trainer and the feedback for her delivery of the Welcome to Excellence customer service training programmes has been excellent. Amy is always willing to go that extra mile and is happy to liaise with our clients directly. We would be happy to recommend her.
I worked with Amy during our time on the Senior Leadership Team for QMH hotels. I found her to be diligent and hard working with a professional manner and a true passion for helping our Industry run better hotels. I was also lucky enough to cross paths with her at a mutual client some 2 years later and was thrilled to see that she has lost none of her dedication. I would not hesitate to recommend her in the future.
Sue Ross, Director of Distribution, Northern Europe
lANCASHIRE AND bLACKPOOL tOURIST bOARD
Amy has delivered two of our Welcome to Excellence customer service training courses for us. The delegates have always given Amy excellent feedback and have been impressed by her relevant experience and attention to detail. We have found Amy to be very easy to work with and very professional at all times. I would not hesitate to recommend Amy.
Helen Aldous, Training Manager
We felt that the course leader Amy did an excellent job, and found all aspects of the course interesting. As we are new to the self-catering industry it was an extremely valuable experience. The section - The communication process - (especially body language) was particularly interesting!
June and Brian Needham
Amy has delivered training to all levels of our Reception and Front Desk Teams, her experience and knowledge in this area is extensive and relevant and ensures that the training is fresh, appropriate and tailored to the individuals needs. Following on from the training we found the teams returned to their hotels with a enhanced upbeat attitude and a can do approach to customer service. Amy is always upbeat, enthusiastic and delivers high energy training sessions that make a lasting impact. I would certailnly recommend Amy if you are looking for a fresh approach to training in this crucial part of your business.
Paul Dooner, Director of Revenue and Distribution
Snowdonia Country Cottages
I recently met Amy at a North Wales Tourism Conference where she was presenting on Customer Service. I found her to be extremely knowledgeable in her area, very personable and reliable - she sent me requested information within a few hours! I would not hesitate to hire her if I needed to in the future.